Refund policy

Last updated October 11, 2026

Try before you buy

Every feature can be tried for free with the sample household, so you can check that Kaban suits you and works on your device before paying.

7-day refund

• Email kaban.app.ph@gmail.com within 7 days of your purchase with your order email or reference number.
• A short reason helps us improve Kaban, but it isn't required.
• We'll confirm within 3 business days and send the full amount back to the payment method you used. If that isn't possible for your payment, we'll send it by GCash or bank transfer instead.
• How long the money takes to arrive depends on the payment method: e-wallets are usually faster than cards, and card refunds can take up to a few weeks depending on your bank.
• Once refunded, your activation code is no longer licensed for use.

Always refunded

Whatever the date, we'll refund you if you were charged twice for the same order, or if you paid but never received a working code and we can't fix it.

Upgrades

An upgrade (paying the difference to a higher plan) can be refunded within 7 days. You'll go back to your previous plan.

Questions

Email kaban.app.ph@gmail.com, or use our contact page.